At what age can I introduce a Kippin to my baby?
Our Kippins have been safety tested to European (EN71), Australian/NZ and USA safety standards as suitable from birth. We leave it up to parents to decide when they feel comfortable introducing a comforter to their baby, but check our blog for some helpful tips!
Can I Get A Refund Or Change My Order?
Check out our Delivery & Returns page for the low down.
What’s my Kippin made from?
We use 100 percent GOTS certified organic cotton and GOTS certified recycled poly-fill as well as water based inks. Planet and babe friendly!
How Do I Wash My Kippin?
Wash your Kippin in a cold machine wash and allow him/her to dry naturally. If slight creases appear, simply iron these out with a warm iron, but avoid ironing the head. Do not bleach. If you like, you can also pop your Kippin in a lingerie bag or similar to separate them from the rest of your wash. You can tumble dry your Kippin, although some shrinkage may occur. And always use a very low heat. Remember that our Kippins are printed using safe, water based inks. This means that they made fade a little after the first wash. It's a sign that there's no nasties, and we think that this makes them even more squeezable! Not following the washing instructions or washing in anything but cold water will cause severe fading and shrinkage and compromise the construction.
General wear and tear
Babies love Kippins! They love to chew and pull and fling them all around, and we love it! Please keep in mind that Kippins are a cotton product and therefore general wear and tear over time is completely normal. This means that your Kippin will get holes, tears and other signs of wear. When this occurs will depend on how your product is treated. We cannot replace items that have worn over time and products purchased more than 3 months prior to you contacting us will not be replaced under any circumstances. We definitely suggest buying more than one so that your baby is never without their special friend! A lost Kippin is no one's idea of a good time.
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.
The aim of the standard is to define world-wide recognised requirements that ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labelling in order to provide a credible assurance to the end consumer.
Textile processors and manufacturers are enabled to export their organic fabrics and garments with one certification accepted in all major markets.
Only companies that produce products with full certification of the supply chain are allowed to market their products as GOTS certified (including the manufacturer), as this system assess environmental and social factors as well.
Do You Ship Worldwide?
We sure do! We ship worlwide for just $8 AUD. Tracking is available to most areas, and you will receive a tracking link with your order confirmation. You might also find Kippins available in your country. Check out our stockists page to find out more.
Will My Kippin Look The Same As My Friend’s Kippin?
Our Kippins are printed using water based inks, so spots, dots and cracks are part of the fun and no two Kippins are exactly alike. Real human beings make our tribe, so slight variations in sewing might also occur. They’re perfectly imperfect, and it’s cool to be different!
Naturally we try our hardest to make sure your products are super amazing. But like in any manufacturing process, sometimes things that aren’t quite right slip through the net. In the unlikely event that your Kippin or other cool things that you’ve purchased aren’t up to par, please contact us immediately to discuss a refund of your items – see our section on Returns and Refunds for more details.
Who Designs These Wild Friends?
Our lovely Kippins and other awesome products are all designed in Australia by the team at Kippins. All designs are protected by Copyright and we have trademarks in place in most countries (so don't be naughty).
What do you mean by ethical production?
Our team has personally travelled to the factory where our products are made to ensure that nobody was exploited to bring you our little friends. Our factory is assessed by third party bodies regularly to ensure that workers are paid a fair wage and work in excellent conditions. We can also trace our entire supply chain, so we know that every element in the product has been ethically produced or procured.
I saw your products available on a bulk goods website, is it the real deal?
Nope! Don’t buy counterfeit products that you see on these websites. They won’t look like the pictures, they haven’t been safety tested and copies like this are often made in the factories where they make cheap pet toys, using toxic dyes or old materials. Please don’t give these products to a child.
Any stores found selling counterfeit goods will be pursued under International copyright law.
We only sell via boutiques, department stores or via our web shop. You’ll never find new Kippins for sale on eBay. If you’re unsure whether the Kippin you intend to purchase is fake, please get in touch via our contact page.
What Currency Is Your Website Using?
All orders are processed in Australian Dollars (AUD). Our store displays prices including Australian GST (Goods and Services Tax) for our Australian customers. If you are ordering from outside Australia, you will not be charged GST.
How Do I Order?
Via our online ordering system. Kippins accepts Visa and MasterCard payments as well as PayPal. All credit cards transactions are encrypted via SSL and are processed securely. We also offer payment via PayPal with PayPal's Buyer Protection for additional peace of mind. Please visit PayPal's website for terms and conditions - www.paypal.com.
Are You Interested In Collaborating With My Brand/appearing in our magazine/blog?
Definitely! Send us an email with your ideas!
I Want Your Kippins In My Store, How Do I Make This Happen?
Awesome! We have a pretty fabulous wholesale offer. Get in touch and be sure to include as much information about your store as you can.