Returns and exchanges for change of mind purchases (within Australia)



If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 7 days of delivery of the product and we must have received the product within 14 days of the date of delivery.

Please read our policy on wear and tear here.  No refunds or exchanges will be offered for products showing wear and tear that are more than 30 days post the date of purchase. Please contact us at the first sign of a fault. 

Please be aware for deliveries within Australia, your product will be considered to be delivered 5 days after it has been dispatched, regardless of whether the product has been delivered or not.

Products should be returned in their original packaging to ensure they are adequately protected in transit and please be aware that the packaging of our products is considered to be part of the product. Therefore, your return may not be accepted if the packaging is damaged. Furthermore, products should be returned unused and with all Kippins tags or hangers attached.

Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Similarly, returns or exchanges outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute discretion.

Where Kippins Pty Ltd accepts a product for exchange and you wish for a different size, we will only exchange it based on product availability. If you choose to exchange your product, you will be responsible for the return postage fee.

Where Kippins Pty Ltd accepts a product for refund, your refund will either be credited to the original purchaser's credit card or your Kippins Pty Ltd account. Processing can take up to ten working days and refunds can take up to ten working days to appear in your account.

Please contact us at hey@kippins.com prior to returning your goods so that we can authorise your return. Unauthorised returns will not be processed and we will keep the item. If you wish it to be returned to you this will be at your cost.

Returns and exchanges for faulty products or products unfit for their purpose



If a product purchased is:

1. faulty or not of merchantable quality – meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the product was described to you prior to purchase and also the product price;  


2. unfit for its purpose – meaning that the product doesn’t do what you reasonably expected it would, bearing in mind how the product was described to you prior to purchase and also the product price,

we will happily accept returns or exchanges within a reasonable time frame after purchase.



Please note that products that are damaged as a result of wear and tear are not considered to be faulty, not of merchantable quality or unfit for its purpose.

Please also note that we have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If the colour on delivery varies to the colour you saw on your screen but the colour conforms to the description displayed on our website, the product will not be considered to be faulty, not of merchantable quality or unfit for its purpose.

If you are returning a product for any of the reasons set out above, please provide us with the following details:

1. describe the fault with the product.

2. indicate whether you would like a refund or an exchange.

3. provide us with proof of purchase.

4. stop using the product as soon as you notice the fault.



If you choose to exchange your product, we will gladly refund the postage to return the exchanged product to you.



 

Returns and exchanges for change of mind purchases (outside of Australia)



If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 7 days of you receiving the product and we must have received the product within 21 days of you receiving the order. Please be aware for deliveries outside Australia, your product will be considered to be received 7 days after it has been delivered.

If your order has been sent to a destination outside Australia, customs, duties and sales taxes may not be refundable through Kippins Pty Ltd. However, you may be able to recover these moneys by contacting your local or federal government directly.

Returns and exchanges for faulty products or products unfit for their purpose

If a product purchased is:

1. faulty or not of merchantable quality – meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the product was described to you prior to purchase and also the product price;  


2. unfit for its purpose – meaning that the product doesn’t do what you reasonably expected it would, bearing in mind how the product was described to you prior to purchase and also the product price,

we will happily accept returns or exchanges within a reasonable time frame after purchase.



Please note that products that are damaged as a result of wear and tear are not considered to be faulty, not of merchantable quality or unfit for its purpose.

Please also note that we have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If the colour on delivery varies to the colour you saw on your screen but the colour confirms to the description displayed on our website, the product will not be considered to be faulty, not of merchantable quality or unfit for its purpose.

If you are returning a product for any of the reasons set out above, please provide us with the following details:

1. describe the fault with the product.

2. indicate whether you would like a refund or an exchange.

3. provide us with proof of purchase.

4. stop using the product as soon as you notice the fault.



If you choose to exchange your product, we will gladly refund the postage to return the exchanged product to you.



PREORDERS

Please note any items purchased via preorder do not have a guaranteed delivery date. If you purchase in-stock items as well as preorder items, all items will be shipped once your preorder items have been fulfilled. Split shipments are available at request and will incur separate delivery charges.