Delivery and Returns

Please note that COVID-19 is still impacting delivery times to certain parts of Australia/International locations. Please check the Australia Post website to see if your area is affected.

Delivery - Australia

We use Australia Post to send out all orders made in Australia, using standard Parcel Post (unless an Express service is selected). Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail. We use an automated delivery system, so please ensure that your address details are correct when making your order as Kippins is not liable for any lost or damaged parcels. We deliver to both PO boxes and residential/business addresses. If you have special delivery instructions we can pass these on to Australia Post/our chosen delivery service but we cannot guarantee they will be followed.

Standard delivery (with tracking) - $11.95

Express Delivery (with tracking) - $14.95

Standard Delivery in Australia is free when you spend $100 or more in one transaction, including discounts (final amount must be $100 or more.)

Please note the following estimated delivery times. These times are an estimate only and will vary according to the time of year.

Regular parcel post, Australia: 2-10 working days - 48 hours dispatch

Express delivery, Australia: 1 - 3 working days (with estimated 24 hours dispatch but up to 48 hours). Please note, we cannot guarantee 24 hour dispatch for all express orders and cannot guarantee overnight delivery.

International delivery: Times will vary according to location. A standard delivery timeframe is 5 - 20 working days. Please note. COVID-19 is currently impacting international delivery times.

All goods are delivered from Kippins HQ within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days. Once posted, we have no control over how long your order takes to arrive. Visit www.auspost.com.au/parcels-mail/delivery-areas.html for more information. Parcels are shipped daily (excluding public holidays).

Orders made with our Express Postage option are dispatched within 24-48 hours (excluding weekends and public holidays). Express orders are generally delivered the next business day (excluding some regional areas). Please visit the Australia Post website to determine if you are in an express postage exclusion zone.

If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are in no way responsible for the loss of the parcel or failure to deliver the parcel.

Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you.  If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by Kippins Pty Ltd. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Kippins Pty Ltd are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.

Incorrect address or returned parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Undelivered packages or packages with missing items.

In the event that your package is undelivered or items are missing, we require that you complete our Missing/Undelivered Items Declaration. This form will be used to liaise with Australia Post, the delivery service that was used to send your package as well as the Police to determine why your package was not delivered. Please ensure that 14 days have passed before contacting us regarding a lost package. If you would like to fill out a Missing/Undelivered items declaration, please email hey@kippins.com including your order number.

Refunds for missing items shall be credited to the original method of payment, for the value of the original payment. Replacements will be made for the same value of the good originally purchased. If these goods were purchased on sale, a store credit to the same value of the original purchase will be applied.

Shipping - International

Choose our Tracked Shipping option, from $5 AUD! Free when you spend $200 AUD.

Canada & USA Tracked shipping for $5 USD flat rate. NZ $7.50 NZD. Rest of the world $15AUD.

Kippins cannot be held responsible for addresses entered incorrectly by the customer.

Please keep in mind that international postage times vary by location. It is the customer's responsibility to track their order. Please understand that Kippins has no control over delivery times once the package has left our hands, but if you get in touch with us we can provide tracking support.

Undelivered packages or packages with missing items.

In the event that your package is undelivered or items are missing, we require that you complete our Missing/Undelivered Items Declaration. This form will be used to liaise with Australia Post, the delivery service that was used to send your package as well as the Police to determine why your package was not delivered. Please ensure that 20 days have passed before contacting us regarding a lost package. If you would like to fill out a Missing/Undelivered items declaration, please email hey@kippins.com including your order number.

INTERNATIONAL CUSTOMS CHARGES (WHERE APPLICABLE)

Some orders may incur a customs or import duty charge. Kippins do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Kippins will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Kippins will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

Returns, Refunds And Exchanges

Returns and exchanges for change of mind purchases (within Australia)  

If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 7 days of delivery of the product and we must have received the product within 14 days of the date of delivery.

Please read our policy on wear and tear here. No refunds or exchanges will be offered for products showing wear and tear that are more than 30 days post the date of purchase. Please contact us at the first sign of a fault.

Please be aware for deliveries within Australia, your product will be considered to be delivered 5 days after it has been dispatched, regardless of whether the product has been delivered or not.

Products should be returned in their original packaging to ensure they are adequately protected in transit and please be aware that the packaging of our products is considered to be part of the product. Therefore, your return may not be accepted if the packaging is damaged. Furthermore, products should be returned unused and with all Kippins tags or hangers attached.

Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Similarly, returns or exchanges outside these timeframes may not be accepted and any decisions about whether to accept the product are at our sole and absolute discretion.

Where Kippins Pty Ltd accepts a product for exchange and you wish for a different size, we will only exchange it based on product availability. If you choose to exchange your product, you will be responsible for the return postage fee.

Where Kippins Pty Ltd accepts a product for refund, your refund will either be credited to the original purchaser's credit card or your Kippins Pty Ltd account. Processing can take up to ten working days and refunds can take up to ten working days to appear in your account.

Please contact us at hey@kippins.com prior to returning your goods so that we can authorise your return. Unauthorised returns will not be processed and we will keep the item. If you wish it to be returned to you this will be at your cost.

Returns and exchanges for faulty products or products unfit for their purpose

  If a product purchased is:

1. faulty or not of merchantable quality – meaning that it is not of the quality that you reasonably expected when it was purchased, bearing in mind how the product was described to you prior to purchase and also the product price;  

2. unfit for its purpose – meaning that the product doesn’t do what you reasonably expected it would, bearing in mind how the product was described to you prior to purchase and also the product price,  we will happily accept returns or exchanges within a reasonable time frame after purchase.  

Please note that products that are damaged as a result of wear and tear are not considered to be faulty, not of merchantable quality or unfit for its purpose.  Please also note that we have made every effort to display as accurately as possible the colours of our products that appear on our website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

If the colour on delivery varies to the colour you saw on your screen but the colour conforms to the description displayed on our website, the product will not be considered to be faulty, not of merchantable quality or unfit for its purpose.  If you are returning a product for any of the reasons set out above, please provide us with the following details:

1. describe the fault with the product.

2. indicate whether you would like a refund or an exchange.

3. provide us with proof of purchase.

4. stop using the product as soon as you notice the fault.  

If you choose to exchange your product, we will gladly refund the postage to return the exchanged product to you.  

Returns and exchanges for change of mind purchases (outside of Australia)  

If you want to return or exchange a product for ‘change of mind’ or another similar reason you must contact us within 7 days of you receiving the product and we must have received the product within 21 days of you receiving the order. Please be aware for deliveries outside Australia, your product will be considered to be received 7 days after it has been delivered.

If your order has been sent to a destination outside Australia, customs, duties and sales taxes may not be refundable through Kippins Pty Ltd. However, you may be able to recover these moneys by contacting your local or federal government directly.

Returns and exchanges for faulty products or products unfit for their purpose  If a product purchased is:

If the colour on delivery varies to the colour you saw on your screen but the colour confirms to the description displayed on our website, the product will not be considered to be faulty, not of merchantable quality or unfit for its purpose.  If you are returning a product for any of the reasons set out above, please provide us with the following details:

1. describe the fault with the product.

2. indicate whether you would like a refund or an exchange.

3. provide us with proof of purchase.

4. stop using the product as soon as you notice the fault.  

If you choose to exchange your product, we will gladly refund the postage to return the exchanged product to you.  

PREORDERS

Please note any items purchased via preorder do not have a guaranteed delivery date. If you purchase in-stock items as well as preorder items, all items will be shipped once your preorder items have been fulfilled. Split shipments are available at request and will incur separate delivery charges.